Effective 6/10/24, the process for resetting admin passwords will transition from Engine to Director Center 3 (DC3). This guide outlines the new steps to reset a password within DC3.
Previous Method (Engine)
Previously, password resets were handled through Engine. Admins would:
Go to Engine at Engine Player Search.
Use the “Person Search” to find an individual.
Click “Edit” on the information page of the user.
Change the password at the bottom of the page.
Note: Directors can still view passwords in Person Search, however they can no longer be edited here.
New Method (DC3)
With the update, the password reset process will be handled entirely through DC3. Here's how to reset a password in the new system:
Step 1: Navigate to DC3
Access DC3 by going through DC2 > HQ > Player / Guardian search, or directly visit DC3 Player/Guardian Search.
Step 2: Search for a Player
Use the search function to locate the player or guardian whose password needs resetting.
Step 3: Edit Player Information
Once you find the player, click on “Edit Player.”
You will find the option to reset the password in the editing interface.
